Return Policy
🔄 Return & Refund Policy
We want you to love your purchase! If for any reason you are not fully satisfied, we’re here to help.
✅ Eligibility for Returns
- Items can be returned within 7 days of delivery.
- Products must be unused, in original packaging, and in the same condition that you received them.
- Proof of purchase (order confirmation or receipt) is required.
🚚 How to Start a Return
- Contact our support team at xasagharshopify@gmail.com with your order number and reason for return.
- We’ll provide you with a return shipping label and instructions.
- Pack your item securely and drop it off with the carrier.
💸 Refunds
- Once we receive and inspect your return, we’ll notify you by email.
- Approved refunds will be issued to your original payment method within 5–7 business days.
- Shipping costs are non-refundable (unless the return is due to our error or a defective product).
🔁 Exchanges
- Need a different size, color, or product? Contact us at casagharshopify@gmail.com and we’ll be happy to help with an exchange (subject to availability).
❌ Non-Returnable Items
The following items are not eligible for returns:
- Gift cards
- Final sale or clearance items
- Personalized/customized products
📦 Damaged or Defective Items
If you received a damaged or faulty item, please contact us within 7 days of delivery and we’ll arrange a replacement or full refund.
⚡ Our goal is to make returns simple and stress-free. If you have any questions, don’t hesitate to reach out to our support team.